Welcome to Western Directs frequently asked questions. Click on the link below to take you to your question. If your question is not answered here, contact us and we'd be happy to answer it for you! 

What are your hours of operation?

What's the best way to find answers to my questions?

What should I do if I'm unsatisfied with my policy or the service I recieve?

What's a Deductible?

What Documents Do I Need to File a Claim?

What is Proof of Loss?

 

What are your hours of operation?

Our agents are available to help you:

  • Monday to Friday from 8 a.m. to 8 p.m.
  • Saturdays from 8 a.m. to 4 p.m.

You can contact us by phone, or at any time on-line.

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 What's the best way to find answers to my questions?

This site is unquestionably an excellent source of information on home and auto insurance. Visit our Frequently Asked Questions section to quickly find answers to your questions about home and auto insurance, claims, and our company.

If you'd rather write to us
You can send us an email for general requests, i.e., if you would like to:

You will receive a reply the next business day. Please provide as much information as possible in your email (e.g., your insurance policy number if your question concerns your policy). This will help us meet your needs more quickly.

If you prefer to call us
You can call us at 1-855-674-6338 regarding any specific matter concerning:

However you choose to contact us, we'll do everything in our power to provide you with all the information you need as quickly as possible.

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 What should I do if I'm unsatisfied with my policy or the service I receive?

If you're unsatisfied, please feel free to speak with one of our insurance agents or, if applicable, your claims advisor by calling 1-855-674-6338.

If you feel that additional steps should be taken, please contact our Customer Service department.

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 What's a Deductible?

A deductible is the amount you must pay when you make an insurance claim.

For example, if you have a $500 Collision deductible, you pay the first $500 of the vehicle repair costs, and we pay the rest.

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 What Documents Do I Need to File a Claim?

If you make a claim, your claims advisor will need various documents, including:

If one of your appliances causes water damage or a fire, it's important for you to keep this appliance for assessment.

An inventory of your belongings could help prevent headaches in the event of a claim.

You need to file a police report in the following situations:

A police report is required for most home insurance claims.

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 What is Proof of Loss?

If you need to file a claim following a loss, your insurer will require proof of the loss.

This term refers to proof of possession, ideally, the original bill of sale. Other documents, however, may be accepted, such as:

A Proof of Loss form must be certified by a notary public or commissioner of oaths. Once an insurer receives proof of loss, the claim must be processed quickly. Insurers have:

To find out more about how a home insurance claim is handled, read Our Claims Process or call a claims support agent at 1-855-674-6338.

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