24/7 Claims Service: 1-855-674-6338

In case of a loss or an emergency related to your car or home insurance, the following claims phone number is available anywhere in North America 24/7: 1 855-674-6338.

  Who do I call to submit a Claim?

In case of a loss or an emergency related to your insurance, the following claims phone number is available anywhere in North America: 1 855-674-6338.

 What Documents Do I Need to File a Claim?

If you make a claim, your claims advisor will need various documents, including:

  • Receipts
  • Proof of ownership (such as photographs, user manuals, and warranties)
  • A list of damaged property

If one of your appliances causes water damage or a fire, it's important for you to keep this appliance for assessment.

An inventory of your belongings could help prevent headaches in the event of a claim.

You need to file a police report in the following situations:

  • Theft or attempted theft
  • Vandalism
  • Fire
  • If a vehicle hits your house

The kind of loss in many situations determines if a police report is necessary.  However, most automobile claims will require police reports.

 What is Proof of Loss?

If you need to file a claim following a loss, your insurer will require proof of the loss.

This term refers to proof of possession, ideally, the original bill of sale. Other documents, however, may be accepted, such as:

  • Owner's manual/operating instructions
  • Appraisals
  • Warranty cards
  • Credit card or bank account statements, etc.

In most situations a Proof of Loss form must be certified by a notary public or commissioner of oaths. Once an insurer receives proof of loss, the claim must be processed quickly. Insurers have:

  • Seven days to declare their intention to repair or replace the article, or to repair the damage
  • 60 days to either pay compensation or reject the claim